Returns and Exchanges Policy

• Returns are accepted only if a product is expired. Expired products are exchanged only. We do not refund returned products.
• Contact us within 48 hours of delivery with your order number and a clear photo of the expired item and its expiry date.
• Once we confirm the product is expired, we will exchange it for the same or a similar product of equal value.
• We do not accept returns or exchanges for: change of mind, fresh flowers, cakes and balloons (perishable items), personalised or branded items, or items damaged after delivery.
• Exchanged items are delivered at no extra charge.