Privacy Policy
Who we are
Halo Enterprises Limited, trading as Halo Event Planners, is responsible for your personal data. Contact: haloeventplanners@outlook.com, WhatsApp +260974088009.
What we collect
- Your name, phone number and email
- Recipient name, phone number and delivery address
- Gift messages and special instructions
- Order and payment status (payments are processed by Flutterwave; we do not receive or store your full card or mobile money details)
- Basic website usage data, such as device and pages visited
Why we use it
- To process, deliver and support your order
- To contact you and the recipient about delivery
- To handle quotes and event enquiries
- To prevent fraud and meet legal obligations
- To send offers, only if you agree, and you can opt out at any time
Who we share it with
- Flutterwave, to process payments
- Delivery staff or couriers, only the details needed to deliver
- Service providers who run our website, only as needed
We do not sell your personal data.
How long we keep it
We keep order records for 5 years for accounting and legal reasons, then delete or anonymise them.
Your rights
You may ask to see, correct or delete your personal data, or withdraw consent for marketing. Contact us using the details above. If you are unhappy with how we handle your data, you may complain to the Zambian data protection authority.
Security
We use reasonable measures to protect your data, but no online system is completely secure.
Cookies
Our website uses cookies to remember your cart and to understand how the site is used. You can control cookies in your browser settings.
Changes
We may update this policy. The latest version will always be on this page.
Last updated: 7 October 2026